On-site Services

  • Baby changing

AECC has baby changing facilities, located at Concourse level, West Entrance and East Entrance toilets.

  • Box office

The Box Office is at the Arena’s West Entrance. It’s only open on days when there’s an event, from approximately 5pm to 30 minutes after the main act takes to the stage. Ticketmaster operates these facilities, and can deal with any ticket sale, collection or enquiry: call Ticketmaster customer service on 08444 999 999.

  • Business Centre

There’s internet access, PC use, photocopying, printing, scanning and faxing facilities in our Business Centre located in the main Concourse.


  • Cloakroom

In the main Concourse. Open during centre events, items can be left for the duration of an event for a small fee or donation. Please note there isn’t a cloakroom facility for concerts and shows, while there are cloakrooms within major conferences and exhibitions.

  • First Aid

Our First Aid room is in the main Concourse area and at two points in the Arena. If you require medical help while visiting AECC, one of our qualified First Aid team will be happy to help – you can find them by visiting reception, speaking to your event co-ordinator, or approaching them directly during a concert. During concerts and shows, a St Andrews First Aid team is on site.

  • Merchandise

Is usually available for purchase before, during and after concerts and shows. You will find the merchandise within the Arena, at the pink signed stands.

  • Post boxes

There’s one in front of AECC at the conference entrance and one just outside the Arena’s car park.

  • Prayer room

There’s no specific prayer room, but if available the First Aid room can offer visitors a quiet retreat.

  • Public catering

The Café Concourse provides coffee, cakes, sandwiches, soup, soft drinks and confectionery from Monday to Friday, 8am to 4pm (and also during some public events).

  • Arena show catering

During concerts, shows and large public events the choices include burger vans, coffee carts, soft drinks, ice cream and confectionery points, and bars.

  • Public toilets

There are toilets conveniently situated throughout AECC. Disabled facilities are available at all toilet areas.

  • Taxi phone

A courtesy phone is available in the main Concourse. We have an agreement with ComCab Taxis, who take your call and provide this service.

  • WiFi

You can get connected with wireless at AECC. Please click here for full details.