We strive to do everything we can to ensure physically challenged persons and wheelchair users have full access to AECC.

Our main conference building has automatic doors at the entrance with a low-level push pad suitable for wheelchair users. The Arena’s entrances have wide main entry doors, which a steward will be pleased to open for you. All halls in the main building are at ground level, and the upper levels are all accessible by lifts.

  • Parking

If you’re a ‘blue badge’ holder, please use the designated parking spaces nearest the venue, unless otherwise directed by a parking steward. All our car parks have designated blue badge spaces. However, they’re available on a first come, first served basis: please use a normal parking space if they’re full. Remember to display your badge prominently in your vehicle.

  • Elevators

There are several elevators throughout AECC. These can be found at Concourse level (leading to floors 1-3), at Crombie/Boyd Orr (leading to the Gordon Room), and at Room 23. Wheelchair lifts are available also at the Fleming Auditorium.

  • Induction loops

We have a permanent induction loop for the hard of hearing in our Forbes Suite; portable induction loops are available for some other areas. The Main Reception Conference Entrance also has a permanent induction loop system.

Please note, the Venue requires 48 hours notice to install the portable hearing loop, so please give us a call on 01224 824824 to arrange this prior to your visit.  If attending a seated concert or event it may not be possible to accommodate the request depending on where you are seated.

  • Toilets

We provide wheelchair accessible and disabled toilets throughout the venue.

  • Concerts/shows

The project Attitude is Everything was set up to improve deaf and disabled people’s access to live music by working in partnership with audiences, artists and the music industry to implement a UK-wide Charter of Best Practice.

It was a response to disabled people’s complaints of unfair treatment at music venues, clubs and festivals. Artsline realised that the music industry was not aware of its obligations under the Disability Discrimination Act and the project was set up to work positively with the industry to raise awareness.

AECC supports, and has joined, the Charter of Best Practice, and is working towards a chartered award.

  • Wheelchair platform/seating areas

We provide designated areas for disabled people and wheelchair users at all live concerts and shows. At seated shows this is in the front row of the Arena and for standing shows the viewing platform is at the rear of the Arena, next to the mixer desk.

Please book in advance of the show date by calling the Ticketmaster Accessible Seating line on 0800 988 4440, or by filling in the online form which can be found on the event booking page by clicking on the “Accessible Tickets” icon at the right hand side of the screen.