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Customer Care at AECC

We would like to try and resolve any issues or problems at the time they occur as it is difficult for Customer Care to respond to a problem or issue if it is not reported at the time. Please notify one of the stewards immediately at the event and they will direct you to the Customer Care steward who will take your details.

If you have any issues or complaints regarding an event or experience at AECC, please contact us on customercare@aecc.co.uk. We aim to respond to you within 48 hours, however it is dependant on the nature of the issue and we may take up to five working days in some cases.

If you have further queries, please reply to the same email address. All complaints come through the same line of communication in order that your issue will be sorted out as effectively as we can. If need be, Senior Management will be consulted and this will be communicated back to you by your Customer Care contact.

Please note we are unable to enter into discussions on the telephone, as in many circumstances our Customer Care team have to consult other departments in order to best answer your questions.

If you’ve already spoken to us but you’d like to get some impartial, clear and practical advice you can, at any point, contact Consumer Direct who are part of Trading Standards on 08454 04 05 06 or visit www.direct.gov.uk.

Please note that we feel our staff deserve the right to do their jobs without being verbally or physically abused. Most of our visitors respect this right.  Thank you for being one of them.