On Friday 30 June, top industry professionals gathered at London’s Tobacco Dock for the Global Conference Network’s sixth annual Conference Awards, where it was announced that Aberdeen Exhibition and Conference Centre (AECC) were winners of the award for Best Conference Venue Customer Service – over 500 delegates.
Having received a record number of award entries this year, the prestigious award ceremony, hosted by comedians Marcus Brigstocke and Jo Caulfield, sets a benchmark for industry excellence; with 20 categories lauding events, venues and the teams behind them.
AECC Sales and Marketing Director, Louise Stewart, commented: “We are proud to receive this award, customer relations is a key focus at AECC and something our team are passionate about. To be recognised in this way is fantastic, and comes at a time when we not only celebrate 32 years in business, but also look towards our brand new venue which will open its doors in 2019.”
Words from the Conference Awards Judging Panel 2017:
“They demonstrated great passion and integrity and their focus on the personal customer relationship paid off. Outstanding retention rates – 90% repeat business and almost 100% of clients saying they would return again, along with having retained one particular event for 32 years is something to be very proud of
“This was a tough category but I gave Aberdeen the highest score because of the retention rates. Clearly the focus on personal customer relationships has paid off. I also liked the Aberdeen Invasion concept to promote the venue further afield and the links with local universities
“Good clear presentation, demonstrates great passion and integrity